Installation time Approx. 2 days per wing (total of 5 wings)
Business Type Utilities Call Centre
Project Timeline 6 months
Project Date 2016
The project involved a wing of completely bespoke
call centre desks for 130 of the staff - an initial
prototype of which was designed on our 3D software
in conjunction with the Call Centre Managers input.
Sample desks were then provided and adjusted
numerous times after being trialled by staff, meaning
that the final product we ended up producing for
them was exactly what they wanted.
New mesh back Viasit operators chairs were supplied
with the desking, these were selected after various
members of staff from different departments
trialled a number of chairs that we provided and
left on site. This particular model was chosen for its
immediate initial comfort, as well as the fact that the
width and height adjustable arms, and adjustable
lumbar support, meant that one chair could be
tailored to suit the vast majority of users throughout
A key part of success for this project was the getting
the soft seating areas / break-out areas right. After
taking some of the Marketing team up to a variety
of showrooms in London we had a clear idea of
their vision, and we worked up some full colour
renderings of the main break-out area to help sell
their vision to the rest of the project team. Bringing
some bright colours to these areas was one of the
main requirements, and we worked with our seating
manufacturer to come up with a fabric that would
wear well even in a vibrant colour such as pink - the
fabric was sprayed with a special stain-repellent
treatment prior to production to give it some
additional protection from the inevitable spillage
which tends to occur in this kind of environment.
The space planning for the project was also critical to its success, the client wanted to ensure that there was a real sense of space in the new building, and the extensive planning exercise resulted in power and data points being relocated to create the right layout.
The installation was phased over 5 different wings, all were completed on time and to schedule – both the client and the staff are extremely pleased and proud of their new working environment.
Warrens Office worked with Utilita Energy limited
from April to July 2016 on the set up of new office
accommodation for 600 staff. This included the
design and installation of a 140 seat call centre with
bespoke furniture, a further 200 seat Customer
Service and back office set up, plus management
floors, recreation and break out spaces and training
rooms. The service we received from Warrens was
exemplary both in terms of their detailed advice
and support on design but also in their flexibility to
come up with ideas to resolve potential problems.
All our orders were meticulously reviewed and
checked, delivery was on time (often with very
short deadlines) and to budget, and assembly was
coordinated by the account manager and was of a
high quality, discrete and professional. In addition
all the quotes we received were highly competitive.
The result is an amazing office set up which is
working well for staff who have relocated to our
I really can’t rate Warrens highly enough – the
service we received was exceptional – and I
recommend Warrens to any company undergoing
a large office set up or refurbishment.
I would be very happy to talk direct to any clients in